Return Policy
Refund & Return Policy
At Gael Jewellery, we strive to provide our customers with exceptional service and a delightful shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered under this guarantee.
No Refunds on Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the return shipping costs. Gael Jewellery does not reimburse return shipping and is not liable for any costs incurred during the return process. Please refer to our terms and conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of the order. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.
Exchanging Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you select the correct size before placing your order.
Return Process
To start a return, please email contact@sylvialondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.
Conclusion
Gael Jewellery is fully committed to customer satisfaction. By respecting our return and refund policy, we ensure all returns are handled efficiently and fairly.
For any questions or concerns, feel free to contact our customer service at contact@gaeljewellery.com